RAZZO offers a host of white-label professional services and accredited technical support capabilities that are available 24/7, every day of the year, across a large number of vendor technologies.
This includes Support Service, System Integration; project Management, Enterprise Resource Planning, Outsourcing Services, IT Governance, Change Management, Technology Risk Management and Business Continuity Management.
Furthermore, our in house engineers have extensive multi – vendor expertise, with Level 1 & 2 support delivered in local language over the phone or onsite as required. With proactive and advanced rapid response security capabilities, as well as close ties to Level 3 Vendor support, customers enjoy a seamless support experience and non-stop case management of SLAs.
Our International Support Centre (ISC) is also a ‘Centre of Excellence’ featuring world-class training and examination facilities for Reseller engineers and end user professionals seeking all levels of technical accreditation.
Reseller Partners exploiting these on behalf of their customers benefit from:
- Shorter Sales Cycles
- More Customer Insight
- Greater Customer Satisfaction
- Accelerated Case Resolution
- Lower Operational Costs
- Ongoing Incremental Business