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Razzo’s  IM and Presence Service provides  standards-based, dual-protocol, enterprise instant messaging (IM) and network-based. This secure, scalable, and easy-to-manage service offers our customers feature-rich communications capabilities both within and external to the enterprise. Which incorporates the Extensible Communications Platform (XCP) and supports SIP/SIMPLE and Extensible Messaging and Presence Protocol (XMPP) for collecting information regarding a user’s availability status and communications capabilities

The user’s communications capabilities indicate the types of communications that user is capable of using, such as video conferencing, web collaboration, instant messaging, or basic audio.

Razzo IMP solutions enables the clients to perform various functions such as instant messaging, presence, click-to-call, phone control, voice, video, visual voicemail, and web collaboration. The IM and Presence Service offers the flexibility of rich, open interfaces that enable implementation for IM and network-based presence, as well as IM and presence federation for a wide variety of business applications.