RAZZO VALUE ADDED SERVICES

RAZZO Africa Services compliment the solutions available from us, enabling partners to maximize extra service revenues and augment their existing capabilities while retaining focus on their core business.

Our extensive, flexible range of service offerings is designed to add value throughout the customer lifecycle, accelerating time to revenue, growing overall deal margins and transforming sales relationships from transactional to transformational.

Services encompass multi-vendor professional and technical services, implementation and support, project management and logistics, and accredited training. All are available on both a country and Africa basis.

Razzo Africa can provide a full suite of sales, solutions, service and execution enablement tools to allow our customers to compete most effectively in their advanced technology markets of choice.

– Pro active, award winning pre sales engagement & market dependent financial services

-Long term partnership fostered by personal involvement and structured programs for both our vendor and reseller partners

-Guidance and partnership for our reseller partners – business development, solutions, new markets, new technologies

-Tailor made GTM plans for vendors with respect to a particular theater, country, vertical or advanced technology

Services & Solutions

Professional & Support Services

RAZZO offers a host of white-label professional services and accredited technical support capabilities that are available 24/7, every day of the year, across a large number of vendor technologies.

Global Logistics & Field Services

Whenever our Partners need to address Africa technology needs, we have the answer in the form of global project management, logistics and on-site support services available across all 5 regions in Africa. A wide range of value added logistical services are available

-Shipping & Tracking
-Next-day, same day, order tracking
-Warehousing
-Stock profiling, returns, RMA handing, test & repair services, staging & configuration services
-Procurement
-Expertise in global trade, customs and excise, Invoicing in different currencies to the local customer legal entities.

Account Management

Our partners are our bloodline, no matter their size, our heart beats for them. This is the reason, we value our reseller – distributor relationship and we have intentionally taken it a notch higher

Training Services

Razzo Africa offers a set of training services designed to educate the channel sales and technical staff and help them better understand (advanced) technology solutions

Benefits of training with Razzo Africa

-Maximize benefits of Channel Partner Programs
-Capitalize on major sales opportunities
-Create effective business models
-Gain from our in-depth expertise
-Stay ahead of the competition

Sales and Marketing Services

Demand Generation, Marketing Campaigns, Funded Head Management, Market & Business Insights
The sample of all of our sales tools:
-Guides i.e. How To Sell and Solution Handbooks
-LeadVision: Tracking and managing leads
-Renewals: Management tool for maximizing renewal opportunities for licenses
–Current Analysis: market intelligence, industry data and product analysis across multiple technology categories, to help the reseller gain a competitive advantage in a sales situation:
-Competitive Intelligence Reports
-Market Assessments
-Company Assessments + company comparison
-Product Assessments + product comparison

Financial Services

Razzo, we understand that our partners need a considerable advantage in the ICT space in order to grow, we therefore are in a position to offer financial services by offering generous credit terms and limits making all the difference.

Razzo Africa provides financing services to our resellers, which will help them to capture more opportunities, participate in larger deals and grow faster. Local financing solutions provide:
-Credit lines / Credit extension
-Focused tools for financing
-Leasing to cover major purchases
-Joint purchases
-Education initiatives
-Consultative approach

Pre Sales Support

Partners enjoy our extensive Pre Sales Support services that enable them to win more. This services include;

Customer Services

We have dedicated teams of account managers providing a single-point of contact for your business requirements -The aim is to help Razzo partners business grow and thrive by providing assured service levels – Our goal is to be the preferred partner for all our reseller’s networking needs on a local, national or global basis – We understand that our partners have a choice -Our GTM model aim is to ensure that our vendor and reseller partners make Razzo Africa their…

Channel Support Services

We offer a complete engagement service for the duration of project lifecycle, for all Security, Cloud, Datacentre and collaboration solutions from multi-vendors. Razzo is an Africa Support Organization, represented by a group of engineers across the continent and on the ground…

Pre-Sales and post sales support, remote, by web and telephone
Staging, Integration and pre-configuration
Full solution planning, design and implementation
Network Audits, Consulting and Project Management
Third party application, integration and deployments
Rent-a-Lab: rental services for networking equipment

Think Channel Enablement Services (CES)

We aim to work with our reseller partners to identify, develop and execute the implementation and support of their customer solutions. We deliver quality services through and on the resellers behalf with CES, accelerating their growth, assisting them to expand into new markets and providing tangible results that make them indispensable to their customers

Channel Support Services
Do you lack expertise in specific areas?
We can assist by augmenting reseller skills
Does business allow the reseller to invest in tech resources at this stage?
As a ‘time and place’ service provider CES grows with the reseller to the point that the reseller is “self-sufficient”. They can, of course, use CES at any time to compliment their own staff on larger projects.

Channel Development Services

Channel Plans

Objective setting

Strategy and Analysis

Partners Profiling

Tele- research

Segmentation, Geo-mapping

Partner Recruitment

Telephone, Field Resources

Marketing DM/Resources

Onboard

Field Resources

Communities, Collateral

Enable

Training channel accounts

Managers and channel support

Activate

Email/DM, Online, social, Telemarketing, Lead Nurturing, Events, Field sales

Manage

Partner to Partner ecosystems

Margin stack, Deal Reg., Rebates, Coop Fund

Measure

Sales Data, Marketing metrics